Managed Hosting, Maintenance, Security, and Support – Save 20% with annual billing
Frequently Asked Questions
If you’ve selected a plan, you will be awarded support credits on a monthly basis. You can consume these credits for tasks that need to be done on your website. Think of it as having a personal developer that can assist you or fix issues you have. That way instead of spending time on your website, you have more time to spend on your business and customer relationships.
In other words, we save time and eliminate stress!
Make sure your site looks great. Select from any of the categories below. Each bullet represents one credit.
Install, change or update a theme
- Install and activate one custom theme, purchased theme or theme from the WordPress catalog
- Update any number of installed themes to the current live release of theme using WordPress Dashboard
-If none are specified, we will update the currently active theme
- Manually update one theme
-Example: A specific version provided to us by uploading it to the hosting account
Troubleshoot and fix theme errors
- Enable logs and/or WordPress debug mode to diagnose the issue
- Attempt to resolve the issue if the website or logs reveal a theme related error
Create and activate a child theme
- Create and activate a child theme
Customize a theme
- Modify one of the following for a theme:
(Each modification along with one revision will consume one credit.)
Credits are awarded on a monthly basis. WordPress Premium Support credits reset at the ending of each month and do not roll in to the following month. When you submit a task, the credit is consumed and placed in a pending status until the request is closed.
Our site care packages are designed for any individual or organization that wants to take back their time. We focus on caring for your website, providing hosting, and still implement a credit system for any specific changes wanted. Just set and forget, we’ll do the rest. A word of advice, it’s probably a good idea to overestimate the credits you need!
Not sure which plan to choose? Book a free consultation today.
You can send us an email at firstname.lastname@example.org. Our support hours are from 10am – 7pm EST, 7 days a week.
LET US HELP YOU BE SUCCESSFUL